FAQ's

International

USA+CANADA: $15USD

ASIA: $17USD

UK+EUROPE DESTINATIONS: $17USD

REST OF THE WORLD: $27USD

FREE SHIPPING ON ALL ORDER TO THE USA OVER $300

Here at Wanderlust we ship with a 3PL in Australia (Third party logistics) which means there is an earlier cut off time with all orders.

All orders placed before 11:30am (AEST) Monday-Friday will be shipped that same day. Any orders placed after this time will be dispatched the following business day. Any orders placed on the weekend or on a public holiday will be shipped the next business day. During peak times, there may be slight delays (please allow a further 2 days for processing during these times).

Please allow 2-5 business days for delivery (dependant on your delivery destination).
We offer On Demand Delivery with DHL express. Please note, once your order has been dispatched you will receive an email notification notifying you of this in which you will receive detailed tracking. Here you can closely follow your delivery.
You will receive an email/text message once your parcel arrives in your country and can opt to have the signature released, or sent to your local post office. As the recipient, you are liable for all import duties and customs, this fee is separate to that of shipping and differs from country to country.

As you are ordering from outside of Australia, you may be charged customs duties & taxes on your order based on the total order value.

These duties and taxes are not included in the price of the goods and are not included in the overall shipping cost when checking out.

Wanderlust is not responsible for any possible duties and taxes which may be applied by customs in the country where delivery is made.

For ANY parcels that are returned to us due to refusal to pay duty and taxes, a $50 fee and the original shipping price will be deducted from your refund.

Please note, the Euro regions can be significantly higher due to import and trade fees.

For further information, we recommend contacting your local customs office.

No - Here at Wanderlust Swim all our products are non-refundable. Should you wish to return your full priced item/s you will receive an online store credit via our E-comm store.

It is very important prior to purchasing you have followed our size guide, or emailed one of our customer service representatives (at info@wanderlust-swim.com) so they can help recommend the perfect fit for you.

The returned item should be in original condition, unworn, unwashed, with hygiene stickers attached with the original Wanderlust tags.
If your items do not meet expectations, or any markings are found our returns team will be in touch. 

Internationally:

All return claims must strictly be lodged within 30 days of purchasing.

Please note, we strictly do not offer any returns, exchanges or store credits on sale items. These items are FINAL SALE.

Your order will then be processed in USD at the most current exchange rate.

We do not ship to the following countries due to postage restrictions:

Aland Islands, Algeria, Bonaire, Sint Eustatius and Saba, Bouvet Island, Côte d'Ivoire, Djibouti, Falkland Islands (Malvinas), Faroe Islands, French Polynesia, French Southern Territories, Greenland, Guadeloupe, Guernsey, Heard Island And Mcdonald Islands, Iran, Islamic Republic Of, Isle Of Man, Israel, Korea, Democratic People's Republic Of, Mayotte, Nauru, Netherlands Antilles, Norfolk Island, Pakistan, Papua New Guinea, Pitcairn, Reunion, Russia, San Marino, Serbia, South Georgia And The South Sandwich Islands, Svalbard And Jan Mayen, Syria, Timor Leste, Tokelau, Tonga, Tuvalu, Vietnam, Wallis And Futuna.

We offer On Demand Delivery with DHL express. You will receive an email/text message once your parcel arrives in your country and can opt to have the signature released, or sent to your local post office.

Once your order Is placed, you will receive a confirmation email from us.

You will then receive a notification once your order has been dispatched which you can following the tracking closely. See shipping details above for delivery time frames.

It is much harder for us to change shipping details as we ship with a 3PL (third party logistics).

If your shipping details are incorrect, please notify us straight away at: info@wanderlust-swim.com with your name, order number and CORRECT address so we can forward this straight over to our dispatch team to amend. 

We are not held liable should your order have already been dispatched.

Please make sure you double check all your details before placing your order.

It is much harder for us to change items on orders as we ship with a 3PL (third party logistics).

If you have made an error and need your order amended, please notify us and we will need to cancel your order. This will be reimbursed within 24 hours and you can place a new order. Please allow 3-7 business days for the funds to reach your account.

If you haven’t received your welcome code, you will need to sign up via our website.

To do so, enter your email in the bottom right hand side in the newsletter section.

After singing up, If you have not received your code, please email info@wanderlust-swim.com and our lovely customer service team will assist.

If an item or size is currently out of stock online, please sign up via our website to ensure you are first notified.

To do so, please go onto the desired products page, choose your sizing preference and enter your email in the field ‘email when available’.

To lodge your return, please follow the below link or head to our website and click on “Returns”

You should receive an email with the returns address. Follow the prompts and our team will be in touch with you once your return has been approved.

Once your return has been lodged and then received, we will be in touch via email to issue you with your store credit code.
To then use your store credit, please apply the code in the field ‘Gift card or discount code’ and press apply.
The amount will then automatically be deducted from your purchase.

No, all sale items are final sale. These cannot be returned for an exchnage, store credit or refund.
We thank you for your understanding.

Our returns warehouse is a seperate entity. Returns/store credits, will be processed within 24-48 hours of receiving.

Please allow for a little longer during our busier periods.

If you believe you have received a faulty item and/or are disappointed with the product, please email info@wanderlust-swim.com with photos attached and our production team will assess and deem the item faulty or not.

If the item is indeed faulty, we will of course process a full refund.

We are so sorry!
Should you have received the wrong item, please email info@wanderlust-swim.com and they will be in touch right away.
Please note, as we ship with a 3PL there may be a slight delay in response time. 
We will take prompt action to ensure this is sufficiently rectified.

All customers are liable and responsible for their returns fee. We suggest using a service that offers tracking and insurance as we are not held responsible for any lost packages.

Wanderlust excepts all major credit cars including Visa, MasterCard and Amex. 
We also offer Afterpay USA, Apple Play and PayPal payments. 
If using Paypal, a button will display during checkout in which you can manage your account from the PayPal dashboard.